Cognitive Automation refers to the use of artificial intelligence (AI) and machine learning (ML) technologies to automate tasks that typically require human intelligence, reasoning, and decision-making. The term combines "cognitive" (relating to mental processes such as learning, reasoning, and problem-solving) with "automation" (the use of technology to perform tasks without human intervention).
Cognitive automation goes beyond traditional robotic process automation (RPA), which involves automating repetitive, rules-based tasks, and extends into more complex and cognitive tasks. It leverages advanced algorithms, natural language processing (NLP), computer vision, and other AI techniques to enabe software bots to understand, interpret, and act upon unstructured data and complex information.
Applications of cognitive automation can be found in various industries and sectors, including customer service, finance, healthcare, and manufacturing.
Examples of cognitive automation include:
Natural Language Processing (NLP) bots that can understand and respond to human language, such as chatbots and virtual assistants.
Intelligent document processing systems that can read, extract, and analyze information from unstructured documents.
AI-powered data analytics tools that can analyze large datasets and identify patterns and insights.
Automated image and video analysis systems that can recognize objects, faces, and activities in visual content.
Machine learning algorithms that can make predictions and recommendations based on historical data.
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